TVS Motor Company has announced a service support programme for owners of their motorcycles that have been affected by the recent floods in India. TVS says that there are over 1,00,000 customers who’ve faced the brunt of the devastating floods in states like Maharashtra, Gujarat, Kerala, Karnataka, Tamil Nadu and a few states in the North East. Customers will be informed about the service support programme through WhatsApp, SMS and social media channels.
As part of the service support, TVS will offer a 100 percent discount on labour charges. In cases where water has entered the engine, the company will replace the oil free of cost. Besides this, TVS will help customers living within a 20km radius of a service centre to get their bikes towed for free.
The company has also ensured that all the required spare parts are available at every TVS service outlet in order to service the motorcycles quickly and reduce waiting times. Insurance claims will also be settled quickly, says TVS, as it has tied up with a number of insurance companies.
TVS will also provide warranty approvals in exceptional cases and an exchange offer once the motorcycle has been serviced.
Commenting on the initiative, KN Radhakrishnan, Director and CEO, TVS Motor Company said, “We are saddened by the destruction inflicted by floods across the country and our thoughts and prayers are with the affected citizens. As a customer centric organisation, our initiative is a step towards ensuring quick rehabilitation in these states. Our dealer network was at the forefront of providing immediate relief to the affected customers and to further the reach, we are setting up structured service camps in flood-affected states. This will facilitate better and safer mobility for our customers."
The brand has also announced a relief package of Rs 3 crore for the affected states, through its social service wing Srinivasan Services Trust (SST).
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